Refund Policy

Template notice. This document is a starting point generated for the platform and has not been reviewed by a qualified legal adviser. Review and adapt it — including the company details, governing law and consumer-rights sections — before trading.

Summary

If we cannot deliver an order, you get your money back as balance credit. If we deliver part of an order, you get the value of the undelivered part back.

1. Orders we could not place

If an order cannot be placed with our delivery network, the full charge is returned to your balance automatically, usually within minutes. You do not need to contact us.

2. Cancelled orders

If an order is cancelled before delivery, the full charge is returned to your balance.

3. Partially delivered orders

Where an order is delivered in part, we return the value of the undelivered quantity to your balance. We review partial orders individually to make sure the amount returned is correct.

4. Orders that were delivered

We cannot refund an order that was delivered as described. In particular we cannot refund because:

• numbers later dropped, unless the service includes a refill window and you are inside it;
• the target account or post was made private, deleted, or changed during delivery;
• the wrong link was supplied at the point of order;
• a platform took action against the target account.

5. Refill instead of refund

Where a service includes a refill window and delivered numbers drop within it, the remedy is a refill rather than a refund. You can request one from the order page.

6. Balance credit and payment refunds

Refunds are returned to your account balance by default, which makes them immediate and usable straight away.

If you want an unspent balance returned to your original payment method, contact support. We will consider such requests reasonably, subject to fraud and chargeback checks, and to any fees our payment provider has already charged.

7. Statutory rights

Nothing in this policy affects any statutory rights you may have as a consumer.

8. How to raise a refund request

Open a support ticket from your account, choosing the order in question. Include what you expected and what happened. We aim to respond within one working day.