Contact us

The fastest way to reach us about an order is to open a support ticket from your account — it arrives with the order already attached, so we can look into it straight away.

Support tickets — sign in and go to Support. We aim to reply within one working day.

Email — use the address shown below for anything account-related that you cannot raise through a ticket.

Response times — we answer tickets Monday to Friday. Messages received at the weekend are picked up on the next working day.

Please do not send passwords or card details to us. We will never ask for them.